Support & documentation assistants
Increase resolution and deflection without sacrificing trust — and make the assistant a reliable support surface.
Support assistants don't win by sounding smart.
They win when users actually resolve issues, complete setup, and stop escalating to humans.
Chatching helps teams audit, stabilize, and optimize support and docs assistants so they drive real outcomes.
Best fit if quality is inconsistent, deflection is low, or trust is fragile.
Why support assistants fail after launch
If the assistant can't reliably resolve issues, it becomes noise — not deflection.
What success looks like
- High-resolution rate (issues actually solved)
- Deflection with trust (users don't feel "blocked" from help)
- Clear, step-by-step guidance that fits user context
- Confident but safe behavior (admits uncertainty, offers alternatives)
- Continuous improvement loop: failures become fixes quickly
- Clear measurement: what questions users ask, what content fails, what outcomes happen
Common support and docs assistant journeys
Onboarding/setup help
"get me set up"
Troubleshooting
"why isn't this working?"
How-to guidance
"how do I do X?"
Account/billing policy questions
"what's allowed, what's next?"
Incident / limitation handling
"is this a known issue?"
The assistant needs to handle these with different levels of certainty, confirmation, and escalation.
Is your support assistant deflecting — or just delaying?
Let's identify what's blocking resolution and fix it systematically.
Talk to usHow Chatching helps
We help you operate the assistant as a real support surface — measurable, improvable, and safe to evolve.
Technical Audit
Audit architecture, tracking, and QA processes so you can understand failures and prioritize fixes.
QA & Evals
Set up manual + automated testing to catch regressions before users and support teams do.
Performance Optimization
Improve how the assistant drives resolution: better flows, better next steps, clearer UI inside the support experience.
Assistant Adoption
Increase assistant usage in support surfaces through entry points, first-value moments, prompts, and proactive surfacing at the right time.
Frequently asked questions
Want your support assistant to actually resolve issues?
If your support assistant is live but isn't improving resolution or deflection, we'll help you stabilize quality, fix content gaps, and build a repeatable improvement loop.
We'll reply with a short intake form and suggested next steps.